We welcome your feedback!
CBM Global welcomes any feedback and takes all complaints seriously. These will help us learn, improve as an organisation, and break down donor-recipient power dynamics when working with others.
We recognise that sometimes we get things wrong. This is why we are always very grateful to hear your concerns as that will help us resolve mistakes and learn how to do things better.
CBM Global has three main reporting mechanisms available to everyone: feedback and complaints, whistleblowing, and safeguarding and protection from sexual exploitation, abuse, and harassment. More details about each reporting mechanism and related policies are found below.
Available for concerns, complaints, compliments or suggestions about the nature or quality of programme delivery, compliance with our policies, systems, processes and procedures, CBM Global’s lack of action, or behaviour of CBM Global staff, volunteers or contractors. This system is not anonymous, but all complaints are treated as highly confidential.
For use by anyone affected by CBM Global’s work including partner organisations, programme participants and community members.
How to send feedback?
Send an e-mail: email@example.com
Send a letter: Dr.-Werner-Freyberg-Str. 7, 69514 Laudenbach, Germany
What will happen after I send a complaint?
All complaints will be attended to within two working days of receipt. This response includes seeking to make contact with the complainant, to acknowledge receipt and inform on the follow-up. CBM Global aims to resolve all complaints within one month of receipt. If a complaint cannot be resolved within this timeframe, the complainant will be kept informed monthly about the progress made to date and when they can expect to receive further updates.
The Whistleblowing mechanism allows everyone to anonymously report any suspected or actual occurrence(s) of illegal, unethical or inappropriate behaviours or practices. This facility can be used by anyone affected by CBM Global’s work, including partner organisations, programme participants and community members.
A whistleblower should promptly report a suspected or actual wrongdoing or improper conduct. All reports received will be treated with the strictest confidence and where anonymity is desired, suitable mechanisms are available for reporting as provided below:
A whistleblower software, which is now available, allows you to report matters that may otherwise not be reported. You can report anonymously by accessing the Whistleblower Portal:
The Whistleblower portal allows you to report confidentially, which means you can provide your name but only the system administrator know about this. You can also report anonymously, which means no one knows the name of the person who has submitted a report.
After submitting a report, you will receive a ‘key’, a system-generated code you can use to report further information on the case or to establish the status of your report.
You can also send you Whistleblower report in writing to:
The CBM Global HR Manager OR the CBM Global Audit Officer
Address: CBM Global Disability Inclusion gGmbH, Dr.-Werner-Freyberg-Str. 7, 69514 Laudenbach, Germany
You can also send an e-mail to: firstname.lastname@example.org
CBM Global is committed to a culture of integrity, transparency and accountability. CBM Global’s Whistleblowing Policy provides all Whistleblowers an assurance that reports will be handled with care and in strict confidentiality.
CBM Global staff, representatives, programme participants, partners and community members can report, in writing or verbally, suspected or confirmed cases of safeguarding and abuse through any one of the following:
- Notify, in writing or verbally (face-to-face or by telephone), the nearest Safeguarding Focal Point, HR officer, Project officer or member of your country senior management team.
- Notify CBM Global’s Global Safeguarding Manager: email@example.com
- Report using the anonymous whistle-blower address: firstname.lastname@example.org
CBM Global recognizes that sometimes, persons who wish to report a safeguarding concern may feel more comfortable doing so outside these identified pathways. For instance, a staff member may make a report to a trusted colleague and not a safeguarding focal point. The trusted colleague has an obligation to escalate the incident using any of the reporting pathways listed above. All reported cases, regardless of how they are reported, will be treated seriously and will be handled by professionals who are trained in the matter and will treat them with the necessary sensitivity.
Accessibility | Health, Safety & Security | Environmental Responsibility | Safeguarding of Children and Adults-at-Risk | Prevention of Corruption & Fraud | Counter-Terrorism & Anti-Money Laundering | Whistleblowing | Programme Feedback & Complaints | Protection from Sexual Exploitation, Abuse and Harassment